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  • Writer's pictureMicaela Giacobbe

My interview with Mary of LURA Lifestyle Management!

Updated: Mar 18, 2022

Not long ago I had the pleasure to be interviewed by Mary Steadman. Mary is an expert in ultimate guest service having worked in the luxury hospitality and tourism industry for over 20 years. During this time, she has served as a senior manager, guest lecturer, trainer, business owner and board member. She is currently Co-Founder & Director of Partnerships at LURA Lifestyle Management.

Her hospitality career started at Fairmont Hotels and Resorts and then moved to a Small Luxury Hotel. During this time, she also held the positions of Secretary and Vice Director of Les Clefs d'Or Ontario. In 2008, Mary was responsible for the successful launch of the American Express Canadian Centurion Concierge service which she led for three years before relocating to the UK as Head of Concierge Services for American Express UK. Prior to creating LURA Lifestyle, she was Head of Services for Westfield Europe Limited and Director of International Concierge at Insignia Lifestyle Boutique. Mary holds a BA in Sociology from York University in Toronto, Canada.

With the uncertainty in today’s world and a shift in how events are and will run in the luxury space, Mary Steadman, caught up with me.

I shared my journey on navigating the “new world” in the events space and how my team and I pivoted the business. I also share my view on the current environment and my thoughts on future travel trends.

Happy Listening!

Catch up soon.

Ciao Ciao



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